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The Small Business Handbook Policy

The Small Business Handbook accept returns within 30 days of purchase for all tangible goods / physical products. The item must be returned in the same condition as it was delivered in. If the product has been used or had the packaging removed, it cannot be returned. As the sender, you are responsible for ensuring it's packaged appropriately to avoid damage during transit. You are also responsible for the cost of returning the item(s) to us. A refund will be processed upon arrival.

If your order arrives with damaged item(s), we take liability. You are entitled to return it for a full refund. You must send a copy of the postage invoice/receipt in order to claim back the postage costs from us, which we will cover in full. If you still want the item, you are also entitled to receive a new one instead of a refund, if preferred.

If your order arrives with the wrong item(s), we take liability. You are entitled to return it and we will refund the original order you placed. You must send a copy of the postage invoice/receipt in order to claim back the postage costs from us, which we will cover in full. If you still want the item, you are also entitled to receive a new one instead of a refund, if preferred.

If you'd like to make a return, please alert us by contacting help@thesmallbusinesshandbook.net so we know to expect a parcel from you. Inform us of whether you'd like a refund or replacement. Ensure you also include details of your order number so we can swiftly find it on our system to fulfil the refund.

The Small Business Handbook do not accept returns or refunds on digital products as these are non-returnable. If you have any problems or queries regarding a digital product, please get in touch at help@thesmallbusinesshandbook.net so we can help resolve the issue.

 

The Small Business Handbook do not tolerate any form of abuse. This covers all areas including physical, verbal, online and emotional abuse. Not only extreme abuse, but we take cases of minor abuse seriously. Minor abuse could include spam via email or direct message, comments on one's appearance, rude remarks, sexually explicit dialogue, coarse and unpleasant messages, and any words that have clear intent of causing upset. No rude, nasty or bitter dialogue, messages, emails or comments will be tolerated. Any such thing will be dealt with seriously. Extreme abuse could include racial hatred, homophobic remarks, profound dialogue, verbal or physical threats and slander.

This zero tolerance policy applies to all employees and contractors of The Small Business Handbook.

Upon committing any form of abuse or actions of an unpleasant nature, you will be indefinitely suspended from involvement with The Small Business Handbook. This will involve a complete ban of purchasing from thesmallbusinesshandbook.net and any other online marketplace our products are offered. You will be indefinitely blocked on all social media platforms and communication channels, including email. Your right to participate in public giveaways, competitions and challenges will be removed indefinitely.

 - If you have an outstanding order upon this occurring, your order will be cancelled and refunded in full.

 - If you have an order that you'd like to return due to damage or missing/wrong items, you withhold your right to return for a full refund.

 - If you have entered a giveaway, competition or challenge upon this occurring, your entry will be removed to disqualify you as an entree. If you paid to enter, your capital will be refunded.

 - If you are the winner of a giveaway, competition or challenge upon this occurring, you will lose your right as the winner and will not receive the takings. The prize will then be offered to the next entree in-line to win, or the draw will be hosted again to randomly select a new winner. If you paid to enter, your capital will be refunded.

 - If you are subscribed to any form of service upon this occurring, your subscription will be immediately cancelled and you will continue to have access until the 30 days has expired.

 - If you are still contracted as a client upon this occurring, we hold the right to cancel your contract and immediately end the service provided. You will receive a refund in the total of what remains, if not all.

If the abuse is of a severe nature toward an employee or contractor of The Small Business Handbook, we will proceed to take further action with officials.

If the abuse is of a severe nature toward a customer or follower of The Small Business Handbook, we do not have control over how they proceed to resolve the issue, but we will support them and provide evidence where needed.

 

The Small Business Handbook dispatch all orders using Royal Mail Tracked postal service.

In the unlikely event that your order has not arrived within 7 working days upon dispatch, we are not liable for the delay.

In the unlikely event that your order has not arrived after 8 or more working days upon dispatch, we will provide a replacement order.

Please contact help@thesmallbusinesshandbook.net if you have any queries regarding an order that is delayed for over 8 working days.

*The term 'working days' does not include weekends or bank holidays.

 

The Small Business Handbook aim to dispatch all physical product orders within 1- 3 working days.

Whilst we are successful in achieving this most of the time, minor delays may occur in the event of sick staff and manufacturer / supplier delays. If your order has not been dispatched within 3 working days and is incurring a minor delay, you can contact help@thesmallbusinesshandbook.net if you would prefer to cancel your order. You'll receive a refund in full.

 

The Small Business Handbook aim to dispatch all pre-order physical products within 1 - 21 working days.

Whilst we are successful in achieving this most of the time, minor delays may occur in the event of sick staff and manufacturer / supplier delays. If your order has not been dispatched within 21 working days and is incurring a minor delay, you can contact help@thesmallbusinesshandbook.net if you would prefer to cancel your order. You'll receive a refund in full.

 

The Small Business Handbook automatically dispatches all digital orders, including eBooks, digital planners and masterclasses.

Upon purchasing, you are presented with a page including links to the individual downloads.

Upon purchasing, you will also receive an email including the links to the individual downloads.

If you are unable to download your files, please contact help@thesmallbusinesshandbook.net for guidance.

 

The Small Business Handbook do not tolerate plagiarism or any form of copyright infringement. Upon committing such act, further action will be taken with officials.

 

The Small Business Handbook aim to respond to email queries within 24 hours of receiving. This only applies on working days. Weekends and bank holidays are excluded. Whilst successful in most cases, during busy periods it can delay our response for 3 - 10 working days.

In the unlikely event that your query has not been responded to within 5 working days of sending, please contact jack@thesmallbusinesshandbook.net for further support.

 

All orders will be dispatched within 4 working days (this does not include weekends or bank holidays).

Orders will be dispatched with Royal Mail Tracked 48 (2-3 working days).

If your item does not arrive within 10 working days, please send your order number and query to help@thesmallbusinesshandbook.net.